Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process enrollments and payments.
• Track your learning progress and course completion.
• Send you course updates, reminders, and educational content.
• Respond to your inquiries and provide customer support.
• Send important account-related communications (receipts, security alerts).
• Analyze usage patterns to improve course quality and user experience.
• Prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

We do not sell your personal information. We may share your data with:

• Payment Processors: To complete transactions (e.g., Razorpay, Stripe).
• Cloud Hosting Providers: To store and serve the Service (data encrypted at rest and in transit).
• Analytics Services: Aggregated, anonymized usage data to improve the Service.
• Legal Authorities: If required by law, court order, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

We implement industry-standard security measures to protect your information:

• Passwords are hashed using bcrypt (one-way hashing — we cannot retrieve your password).
• All data is transmitted over encrypted connections (HTTPS/TLS).
• Database access is restricted and monitored.
• Regular security audits and vulnerability assessments.
• Role-based access controls limit who can access user data internally.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained until you request deletion.
• Course Progress: Retained for the duration of your enrollment plus 12 months.
• Payment Records: Retained for 8 years as required by Indian tax laws.
• Usage Logs: Retained for 12 months for security and analytics purposes.

You have the right to:

• Access your personal data and request a copy of what we hold.
• Correct inaccurate or incomplete personal information.
• Delete your account and associated personal data (subject to legal retention requirements).
• Opt out of non-essential marketing communications at any time.
• Export your course progress and learning data in a portable format.

To exercise these rights, contact us at privacy@nexusquest.com.

The Service is designed for students in Grades 6-12 (ages approximately 11-18). For users under 18, we require parental or guardian consent for account creation and data collection. Parents/guardians may contact us to review, modify, or delete their child's personal information.

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we have collected information from a child under 13 without proper consent, we will delete it promptly.

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication, security, and core functionality.
• Analytics Cookies: To understand how users interact with the Service and improve it.
• Preference Cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

The Service may contain links to third-party websites (e.g., YouTube for video hosting, external study resources). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will notify you via email or a prominent notice on the Service before the changes take effect.

For any questions, concerns, or requests related to this Privacy Policy or your personal data: